Privacy Policy

1. Introduction

Novaxis Technologies respects your privacy and is committed to protecting personal data in accordance with applicable Indian law, including the Information Technology Act, 2000, rules framed under it, and the Digital Personal Data Protection Act, 2023 as applicable.

This Privacy Policy explains what information we collect when you visit novaxistechnologies.in, contact us, request services, engage us for projects or communicate with us, and how we use, share, secure and retain that information. By using our website or providing personal data to us, you consent to the practices described in this Policy.

2. Information We Collect

A) Information you provide. We may collect information that you voluntarily submit through contact forms, phone calls, email, WhatsApp, proposals, project discussions or agreements. This may include your name, email address, phone number, company name, designation, project details, service requirements, budget range, timeline, business information, documents, brand assets and communications.

B) Automatically collected information. When you visit our website, we may automatically collect technical and usage information such as IP address, browser type, device type, operating system, pages visited, time spent on pages, referral source, approximate location, date and time of visit, and interaction data through analytics tools.

C) Cookies. We may use session cookies, essential cookies and analytics cookies, including Google Analytics cookies where implemented, to keep the website functional, understand visitor behavior and improve the user experience.

3. How We Use Your Information

We use personal data for legitimate business purposes, contractual performance and consent-based communications as applicable. These purposes include responding to enquiries, preparing proposals, delivering contracted services, managing projects, sending project updates, raising invoices, providing support, improving our website and services, maintaining security, complying with legal obligations and communicating with you about relevant services.

• Respond to inquiries and deliver contracted software, website, app, CRM, ERP, SaaS or marketing services.
• Send project updates, meeting notes, approval requests, invoices and support communications.
• Improve website experience, analytics, service quality and internal processes.
• Send marketing communications only where permitted by law or with consent, with opt-out available.

4. Data Sharing

We do not sell your personal data. We may share information only where necessary for business operations, service delivery, legal compliance or protection of rights.

We may share data with service providers such as hosting companies, cloud infrastructure providers, email providers, analytics platforms, payment processors, project management tools, development tools and professional advisors, subject to appropriate confidentiality and data handling obligations. We may also disclose information to legal authorities, regulators, courts or law enforcement agencies if required under Indian law or to protect legal rights, safety, security or prevent misuse.

5. Cookies Policy

Cookies are small files stored on your device to support website functionality and analytics. Essential cookies are required for basic site performance, security and user experience. Analytics cookies help us understand how visitors use the website, which pages are useful and how we can improve content and navigation.

You can disable or delete cookies through your browser settings. In Chrome, Edge, Firefox and Safari, cookie controls are available under privacy or site settings. Disabling cookies may affect certain website functionality, analytics accuracy or user experience. Where required by applicable law, we will request consent before using non-essential cookies.

6. Data Security

We take reasonable technical and organizational precautions to protect personal data, including SSL encryption where applicable, restricted staff access, need-to-know handling, secure development practices, access controls, backups, regular review of systems and appropriate vendor selection.

No electronic transmission, website, server, database or storage system can be guaranteed to be 100% secure. While we take reasonable steps to protect your information, you acknowledge that residual security risks exist in all internet-based systems.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, contractual obligations, legal requirements, accounting records, dispute resolution and legitimate business needs.

Client project data may be retained for up to 5 years after project completion for support, compliance, audit, maintenance and continuity purposes unless a different retention period is agreed in writing. Contact form and enquiry data may be retained for up to 2 years. You may request deletion at any time, subject to legal, contractual, tax, security and legitimate retention requirements.

8. Your Rights (DPDP Act 2023)

Subject to applicable law and verification of identity, you may have rights under the Digital Personal Data Protection Act, 2023, including the right to access information about processing, right to correction, right to completion or updating of personal data, right to erasure, right to withdraw consent and right to grievance redressal.

• Right to access personal data and processing information.
• Right to correction of inaccurate or misleading personal data.
• Right to erasure where data is no longer necessary or consent is withdrawn, subject to lawful retention needs.
• Right to withdraw consent for consent-based processing.
• Right to grievance redressal by contacting our Data Protection Officer.

To exercise these rights, contact our Data Protection Officer at info@novaxistechnologies.in. We may ask for reasonable identity verification before processing a request.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, social media pages, payment services, analytics providers, software tools or client resources. We are not responsible for the privacy practices, content, security or policies of third-party websites and services.

You should review the privacy policies and terms of third-party websites before submitting personal data or using their services.

10. Children's Privacy

Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without appropriate consent or legal basis, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, services, business practices or operational requirements. The last updated date will be displayed at the top of this Policy.

Continued use of the website or services after updates are posted constitutes acceptance of the revised Privacy Policy. Where required by law, we will seek fresh consent for material changes affecting consent-based processing.

12. Contact / Grievance Officer

For privacy questions, data requests, consent withdrawal or grievances, contact:

Novaxis Technologies
Ahmedabad, Gujarat, India
Email: info@novaxistechnologies.in
Phone: +91 98793 36658

We will review grievances and respond within a reasonable time in accordance with applicable Indian law.